Skip the long IT support lines, endless emails & calls. With our chat-based Service Desk, techs and users connect in real time for swift solutions. Conversations can be tagged as ‘resolution’ for instant actionable insights. Set chats as public, private, or self-view and revisit them in sequence anytime. The chat interface also serves as a unified command center for techs, making the experience of efficient IT support at your fingertips with our chat-based service desk.
Elevate the quality of your tech support with our platform’s Intelligent QA feature, tailor-made for (MSPs). Say goodbye to guesswork; now, you can set specific QA rules that align seamlessly with the individual (SLAs) for each customer. Dive deeper into the quality of service with our QA Board. At a glance, access the CSAT (Customer Satisfaction) scores for each technician, offering insights into how effectively they address and resolve tickets for each client.
Reduce escalation from users by actively notifying them about urgencies, updates, and outages without depending on external communication tools such as Teams or E-mails. Allow privileged users to respond to announcements for prompt follow-up actions.
Experience the ease of using a dynamic dashboard- simple, intuitive, and clutter-free with just the relevant data on daily ticket/tasks status. Get a real-time info on your techs’ billable status, SLA, priority, work type, timesheets, and more in a single view.
Experience effortless onboarding with our smart Office 365 integration. Sync email IDs and passwords of your customers and their users from your domain in a single click. End-users can also instantly create tickets with UltiMate without the need for repeated logins via auto-sign-in—no more password hassles.
There are even more brownies you're going to love :)