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Comprehensive • Conversational • Intelligent

Break free from dated modes of contacting your end-users after tickets are assigned. Resolve complex issues quickly with a service desk engineered for real-time tech-user collaboration and ticket updates.

Better ticketing experience for your tech

Chat-first support: Fast and efficient

Skip long IT support calls and cumbersome email chains. Our chat-led support allows for instant tech-user conversation once a ticket is assigned.

Email tickets rerouted to chat

Email-raised tickets? They're directly funneled into chat with the entire context, turning email queries into instant chats. Your techs stay in one tool, solving tickets faster and smarter.

Entire context in one window

When a ticket is raised and assigned, it automatically aggregates all associated information, enabling techs to see the entire ticket context directly within the conversation window without the hassle of toggling multiple windows.

Multiple touchpoints for end users

Through DeskDay, MSP technicians can efficiently manage and interact with customers regarding support tickets using multiple mediums, including email, the UtiMate app (End-user application), the End-user mobile app, and MS Teams integration, ensuring a dynamic and proficient two-way communication system.

Quality assurance for every ticket raised and resolved

Our intelligent ticket analysis ensures every ticket is comprehensive and compliant for faster resolution. Real-time alerts help techs promptly address any missing details in tickets closed, adhering to SLAs without fail.

All conversations in one place

Your tech can seamlessly add and initiate communication with the users, other techs, and managers within any ticket conversation through Private & Public conversations. Techs can also put notes for themselves in Self conversation right within any chat for future reference.

A feature-packed upgrade for your Service Desk

Mark Resolutions in Chat

Quickly access past ticket resolutions and insights from long chats by adding a 'resolution' tag to conversations.

Conversation Filters

Efficiently navigate through different conversations by categorizing them into private, public, personal, and resolution notes.

Comprehensive Timelog

Maintain an end-to-end record of updates on customer tickets within the Timelog tab.

Time Tracking and Approvals

Monitor the working hours of resources and manage billing accurately with automated time tracking for tickets.

Customizable Templates

Create tickets effortlessly in just three clicks with user-friendly templates.

Checklists for Troubleshooting

Utilize checklists to streamline ticket resolution and troubleshooting steps.

Ticket Tagging for AI

Improve ticket organization and enable AI-driven processes by assigning tags for sorting and future automation.

Predefined Canned Notes

Use prewritten notes/messages for efficient and consistent communication with users.

Multi-Factor Authentication (MFA) for Enhanced Security

Enhance security and protect data with multi-factor authentication.

Notes and Time

Update work time with detailed notes for accurate resource tracking, work monitoring, and customer billing.

Archiving Option to Restore Deleted Tickets

Prevent data loss by easily restoring deleted tickets from archives.

Creation of Child Tickets

Organize complex issues by linking current tickets or generating sub-tickets.

Merging Duplicate Tickets

Improve accuracy and visibility by merging duplicate tickets.

No Credit Card Required.

Experience the smarter way of managing ticketing powered by chat!

Try DeskDay for Free!