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Features
DeskDay
Business Advantage
Chat-based Ticketing
Your customers can raise tickets in 3 clicks and instantly chat with your techs.
Real-time Chat with Customers
Your techs can chat in real-time with end users within every logged ticket.
Email Ticketing
Not a fan of chat-based ticketing? We got you! Your customers can raise ticket through email as well.
Ticket Checklists
Checklist enables techs to handle a ticket systematically.
Ticket Health
Ticket health ensures that every tech follws your Standrad Operating procdures for Service Desk support.
Time Tracking
Auto time tracking across all touchpoints for accurate billing.
Multi-assignees and Scheduling
You can add multiple techs on the same ticket and schedule jobs.
Customer Onboarding with Office 365 Integration
No more manual customer onboarding. Integrate your Customer's O365 to sync all end users to DeskDay.
Customer Application for 3-click Ticketing
End user application for your customer to raise ticket apart from email in just 3 clicks.
Project Management
Intuitive project management for tech with all conversations in one place.
Multi Channel Customer Announcements
Announce outages and updates to your customers via multiple channels, ie Email, Chat and Text.
Quality Assurance
Smart, rule-based QA system for analyzing tickets and projects to improve Service Desk quality.
Timesheets
Track activities and work hours with intuitive time sheets.
Ticket and Projects Timeline
You can track timelines for each ticket and project to get insights on their progress.
SLA Management
Monitoring and ensuring compliance with every SLA.
Customer Feedback
Capture and analyze your customer feedback to enhance service delivery.
Multi-factor Authentication
MFA for enhanced security.
Reports
50+ intuitive, insightful, and customizable reports.
Contract Management
Manage all your customer contracts and billing options at a single place.
Invoicing
Modern invoicing solution for your MSP business.
Mobile App for Customers
Mobile app for your customer for easy ticket raising & communication with your tech.
MS Teams App for Customers
Enabling your customer to raise tickets from MS Teams.
AI for Techs
Q2 2024
Making your techs more productive and save time with AI capabilties.
Automation and Workflows
Q2 2024
Automation brings auto ticket routing, assignee, priority change & SLAs.
Integrations with QuickBooks Online
Q2 2024
QuickBooks online integration on its way.
Custom Mail
Q2 2024
You can bring your Email provider for all Email communications within DeskDay.
RMM Integrations
Q2 2024
Integrations with N-able, NinjaOne, Datto & ConnectWise Automate.
Mobile App for Techs
Q2 2024
Helping you to create and manage tickets and time entries from DeskDay Mobile App.
API Access
Q2 2024
With API access you can integrate your third party apps with DeskDay.

FAQ

Is DeskDay for small MSPs?

DeskDay is suitable for MSPs of all sizes.

Can I pay for DeskDay monthly?

Yes, our service operates on a simple and straightforward monthly payment structure. We offer a single plan that ensures full access to all our features and benefits. This monthly plan is designed to provide flexibility and convenience, making it easier for you to manage your subscription without any long-term commitments.

Does DeskDay offer multiple pricing plans?

Unfortunately we do not have multiple pricing plans at the moment. DeskDay simplifies your experience with a single, comprehensive plan. If you subscribe before April 31st, 2024, for $49, you gain full access to our entire CSA suite for lifetime. Post-beta, from May 1st, 2024, pricing will be going up to $79. This all-inclusive plan is designed to offer you everything you need without the complexity of multiple tiers or options. Our goal is to provide maximum value and simplicity, ensuring you have all the tools required for your needs in one straightforward package.

How does DeskDay’s pricing work?

Our pricing model is designed with flexibility in mind, operating on a per-seat basis. This means that you only pay for the number of users you need on the platform, without any minimum seat requirement. Whether you're a small team or a large organization, our pricing adapts to fit your specific user count.

Can I cancel my subscription at any time?

Yes, you can cancel anytime. Adjust to your needs by either updating your account settings or contacting our support team at support@deskday.ai for help. Note: Cancellations take effect at the end of the current billing cycle, and refunds for prepaid periods are not provided.

What are your accepted payment methods?

We currently accept all major credit card brands.

How long is the trial period?

Our trial period lasts for 14 days, giving you two weeks to fully explore and experience all the features our platform has to offer.

No Credit Card Required.

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