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BETA version is now live. Explore your next-gen Service Desk!

World’s First Chat-Based Service Desk built for modern day MSPs

Real-Time Chats Tickets Data

Experience the new age of IT Support

Human-first chats, on-the-chat quick resolutions, ticket excellence, and an exceptional user experience!

Service Desk: Real-time conversations with a human touch

Get started with real-time conversations through our Chat-based Service Desk to resolve all your customer queries faster but with empathy. 

Automating quality assurance with excellence

Use our Intelligent QA for Business and Resource insights to improve your CSAT and profitability.

Connecting the dots with end-user

Delight your customers with UltiMate, our dedicated End-user application built to address all all your users IT needs.

Onboarding made easy

Onboard your customers seamlessly with just a few clicks using Office 365 integration.

Urgencies & Outages now have a new voice

With Ping, MSPs can now send messages instantly to their users regarding urgencies, updates & outages.

Featured from Echo

From basics to breakthroughs, your compass to the MSP landscape.

Introducing DeskDay : IT support platform for next-gen MSPs

In today’s digital landscape, businesses heavily rely on you as a Managed Service Provider (MSP) to ensure smooth and efficient IT operations. However, some troubling issues are still undermining the support provided by MSPs
Chat-based platforms : The dawn of a new era for MSPs

Over the years, MSPs around the world have become increasingly reliant on IT support platforms and tools to run their operations seamlessly and effectively. There is no doubt that these platforms and tools have indeed...
How to choose the right Service Desk Software?

Service Desk software plays a pivotal role in streamlining IT and customer support operations for businesses of all sizes. It serves as the central hub for managing and resolving customer

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